Terms and Conditions
Poppy’s Cupcakes Ltd therein after called “the Company”.
All sales made by the Company are subject to the following terms and conditions.
Nothing contained within these terms and conditions affect your statutory rights as a consumer. Please read the following terms and conditions: if there is anything you don’t understand please feel free to contact me.
The price for the order shall be as stated on your order form/invoice. You agree to pay the full price to the Company in accordance with the order form/invoice after the details are checked and agreed by you.
All wedding cake/corporate orders require a non-refundable deposit of 50% of the total cost. All other cake orders require payment upfront. Please note that all cake deposits are non-refundable and non-transferable.
All deposits become due when the order has been placed and details checked and agreed by you. All orders are deemed to have been accepted only when the deposit has been paid.
Payment may be made by:
Automated payments – Direct Bank/Building Society Transfer
Sort Code: 601117
Reference: your name & date of order
Cash/Credit or Debit card through Paypal or Paypal account.
Final payments for all orders must be made at least 28 days prior to delivery/collection/set-up or as stated on your order form.
In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and the payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. The Company accepts no responsibility for any loss howsoever caused or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.
Alterations to orders
Your order is very important to me. Please take the time to check your copy of the order form carefully and let me know within three days if changes are needed. It is your responsibility to advice the Company of any alterations to the original order. The Company reserves the right to a variation to the work agreed. Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.
Cake component parts
From time to time certain materials for my celebration cakes and wedding cakes may become obsolete or no longer be available from my suppliers, for example, pre-manufactured items or ribbon colours. This is totally out of my control, however I will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases I will try to contact you to advise you of any such changes, however the Company reserves the right to replace these with components of equal or better quality without consultation
Your order may be collected at a prearranged time between Monday-Friday between 9am-5pm, or 9am-1pm on Saturday unless by prior agreement between you and the Company. All delivery times are subject to availability. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order. I will do my best to accommodate your requirements.
It is the Customer’s responsibility to ensure that you have given us correct delivery information, and that someone is available to receive your cake. A signature will be required for the receipt of the order upon delivery.
If the recipient is not in, the order will be returned to the Company who will contact you to arrange an alternative delivery time for which an additional charge will be payable by the Customer. The Company accepts no responsibility for any loss or consequential loss incurred by the Customer as a result, e.g. a wedding without wedding cakes.
I am able to offer personal delivery locally. To the remainder of the UK mainland delivery is by courier. In the event that your order is delivered by courier, please check your cakes before signing for them, as once signed for any compensation for damages will have to be claimed from the courier by you.
Should you require your cakes to be delivered, the Company will deliver and set up your cakes as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure that you have provided the Company with the set up details and arrangements made with the venue for the location and display of your cake. The Company cannot be held responsible for the location of the cake at the venue. Please ensure, therefore, that the display location is level, stable and strong enough to hold the cakes.
Please also remember that chocolate covered cakes can melt in warm conditions such as in a marquee on a hot summer’s day, or when set up in direct sunlight.
Once the cakes havw been collected or delivered, set up, and signed for, the Company is unable to accept liability for any interference with or damage to the cakes thereafter.
If cakes are to be delivered and set up by the Company, a signature will be required from your venue management confirming the cakes have been received and set up in good condition. A photograph of the cakes will be taken prior to departure by the Company to verify that the cakes have been set up and left in good condition.
Wedding cakes/Corporate or special order cancellations:
As your wedding cakes and/or special order booking is reserved solely for you and certain components for your cake/s may be ordered months in advance, the following conditions are implemented when an order is cancelled:
6 months from delivery date: – 50% of the total cost will be payable.
0-3 months from delivery date: – 100% of the total cost will be payable.
Wedding cake/special order/Corporate cancellations must be made in writing.
Other cake order cancellation:
Full payment is required if cancellation is within 2 months of the delivery date, prior to this a refund of any monies paid, less deposit, will be made.
Please note that no person shall have entitlement to copy or reproduce in any form, or otherwise make use of any image, photograph, design or other document or item produced by or on behalf of the Company without prior written consent of the Company.
Publication and promotional rights
By signing the Order Form the Customer agrees that the Company is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the Company shall remain the exclusive property of the Company. From time to time my designs are published in the media, e.g. wedding magazines. I eserve the right to use any image of a Customer’s cake made by the Company for publication after the delivery date unless previously agreed in writing between the Customer and the Company.
The Customer has no ownership rights over any cake design. Exclusivity of cake designs between our Customers is not guaranteed unless the Customer commissions an exclusive design.
Please note that cakes with sponge tiers/cupcakes may not be completed until the day prior to or the day of the celebration to ensure the cakes are as fresh as possible. Please pre-arrange viewings of any wedding cakes ordered. The Company accepts no liability for any omissions or errors on wedding cakes if they are not viewed by the Customer prior to the wedding.
Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nut products may be used in other cakes and fillings. Raw materials used may not be free from dairy, wheat or gluten. Allergy information is provided with all cake orders.
What information do I collect about you?
I collect information about you when you register with our mailing list or place an order for products or services. I also collect information when you voluntarily complete surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
How will we use the information about you?
I collect information about you to process your order, and, if you agree, to email you about other products and services that I think may be of interest to you.
Poppy’s Cupcakes will not share your information with any other company unless required to do so by law.
I would like to send you information from time to time about my special offers, or new ranges which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email firstname.lastname@example.org with the words Stop marketing in the title.
Access to your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at 131 New Street, Horsham, RH13 5EA. I may make a small charge for this service.
I want to make sure that your personal information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate.
How to contact me
By email: email@example.com
Or write to us: Poppy’s Cupcakes Ltd, 131 New Street, Horsham, RH13 5EA